If you’re having trouble streaming Netflix on your Vizio TV, you’re not alone. While Vizio TVs are known for their high-quality displays and user-friendly interfaces, sometimes users can experience issues with Netflix not working correctly.
The good news is that there are some quick and easy fixes that you can try to get your Vizio TV streaming Netflix again.
Let’s get started!
Table of Contents
How to Fix Netflix Not Working on Vizio Smart TV
If you are experiencing issues with Netflix on your Vizio Smart TV, try restarting both your TV and your router. Check for firmware updates for your TV and uninstall and reinstall the Netflix app.
If the issue persists, clear the cache and data for the Netflix app. Finally, verify your internet connection and speed.
1. Power Cycle Your Vizio Smart TV
One of the most popular methods for getting Netflix working again is to power cycle your Vizio Smart TV. There are two primary approaches to this goal. The “soft power cycle” is the simplest method:
- Press Menu on the TV remote.
- Choose System.
- Select Reset & Admin.
- Choose Soft Power Cycle.
If that doesn’t work, you can also attempt the following hard power cycling technique:
- Unplug your TV from the power source.
- Turn off the television by pressing the power button. Press the power button for 20 to 30 seconds. This will drain any remaining power in the TV. This isn’t the same as turning the TV off and on.
- After 60 seconds, reconnect the TV to the power outlet and turn on the TV; Netflix should begin streaming normally.
2. Check Whether Netflix’s Servers Are Down or Not
If your Vizio smart tv won’t connect to Netflix, check in with Netflix to see if their servers are experiencing issues. You can check if Netflix is unavailable on your laptop or smartphone devices.
For example, if you’re a Twitter follower of the platform, you might get a heads-up about when Netflix will be available again through their official tweets. You can also find information by visiting websites like Downdetector.
If Netflix is confirmed down, all that can be done till the servers are back online is to wait.
3. Verify Your Internet Speed
Vizio Smart TV may have difficulty streaming video content to your screen if your internet connection is poor. You should test your internet connection and see the results.
Because streaming is a downloading process, you should pay attention to the download speed rather than the upload speed. During these tests, you should have a download rate of at least 25 to 50 Mbps. There’s a chance you may get away with less, but if your connection speed is under 25 Mbps, you can expect significant delays and sluggishness.
4. Reset the Wi-Fi Router
Netflix will not function properly on your TV if your router isn’t functioning properly. Use your smartphone and other Wi-Fi-capable gadgets at home to confirm whether the WI-FI is working. If they aren’t connected, your router isn’t operating correctly.
To reset the router, unplug it and wait a few minutes before reconnecting it. The router will need some time to reset before it returns online properly, but once it does, it should support Netflix connections for your Vizio Smart TV.
You should contact the customer support line of your internet service provider if you’re still experiencing issues with your internet connection.
5. Clear the Cache on Your Vizio Smart TV
Clearing the cache on your Vizio Smart TV can help resolve issues with the TV’s performance, including problems with streaming apps like Netflix. Here’s how to clear the cache on your Vizio Smart TV:
- Press the Menu button on your TV remote.
- Navigate to the System option and select Reset & Admin.
- Select Clear Memory or Clear Cache (depending on your TV model).
- Select Yes to confirm that you want to clear the cache.
- Wait for the TV to finish clearing the cache, and then restart the TV.
Once your Vizio Smart TV restarts, the cache should be cleared, and you may find that the TV’s performance, including Netflix, has improved.
6. Turn Off Your VPN
There is a possibility that the VPN you are using is to blame for Vizio Netflix not working.
Most streaming services try to impose restrictions on VPN traffic.
If you’re using a VPN that Netflix has blocked, you might be unable to watch your shows. The simplest way to confirm this is to turn off your VPN and try your connection again.
7. Uninstall and Reinstall the Netflix App
If you’re experiencing issues with Netflix on your Vizio Smart TV, you should try to remove and install the app back. Here are the steps to follow:
- Navigate to the apps section on your TV and click the My Apps > Netflix icon.
- Select Delete from the menu.
- Now, go to the App Store on your Vizio Smart TV and search for Netflix.
- Download and install the app again.
Open the Netflix app, log into your account, and try streaming content again.
8. Update Your Vizio Smart TV Firmware
Keeping your TV up-to-date with the latest firmware can help resolve issues and improve its performance, including problems with Vizio smart TV won’t connect to Netflix. Here are the steps to update Vizio TV firmware:
- Press the Menu button on your TV remote.
- Navigate to the System option and select Check for Updates.
- If an update is available, select Download and Install.
- Wait for the update to download and install. This may take several minutes.
Once the update is complete, your TV will automatically restart. Check if you can stream Netflix again.
9. Factory Reset Your Vizio TV
Please note that a factory reset will erase all data and settings on your TV, so make sure to back up any important data before proceeding.
Here are the steps to perform a factory reset on your Vizio Smart TV:
- Press the Menu button on your TV remote.
- Navigate to the System option and select Reset & Admin.
- Select Reset TV to Factory Defaults.
- If prompted, enter the parental control PIN (default is 0000).
- Select Reset to confirm.
- Wait for the TV to complete the factory reset process, which may take several minutes.
- Once the process is complete, your Vizio Smart TV will restart.
After your Vizio Smart TV has restarted, set it up again by following the on-screen instructions. If Netflix is not pre-installed, download the app. Afterward, check to see if the issue with Netflix has been resolved.
Frequently Asked Questions
Netflix may not be loading on your smart TV for various reasons. It could be due to an issue with your internet connection, outdated software, a problem with the Netflix app’s cache and data, or a need to uninstall and reinstall.
Here are the steps to uninstall and reinstall Netflix on your Vizio TV:
Uninstalling Netflix:
1. Press the V button on your Vizio remote control to open the Vizio app store.
2. Navigate to the “My Apps” tab and select “Netflix”.
3. Press and hold the OK button on your remote control until a menu appears.
4. Select “Delete App” and confirm the action by selecting “OK”.
Reinstalling Netflix:
1. Return to the Vizio app store and search for “Netflix”.
2. Select the “Install” button and wait for the app to download and install.
3. Once the installation is complete, open the Netflix app and sign in to your account.
4. If you continue to experience issues with Netflix on your Vizio TV after reinstalling the app, try resetting your TV to factory settings or contacting Vizio customer support for further assistance.
It is unlikely that your Vizio TV is too old for Netflix as long as it meets the minimum requirements for running the Netflix app.
Netflix generally requires a smart TV with internet connectivity and an app store that supports the Netflix app. Most Vizio smart TVs manufactured after 2012 should be able to support the Netflix app.
However, if your Vizio TV is an older model that does not have built-in smart TV capabilities or cannot connect to the internet, you may not be able to access the Netflix app. In this case, you may use an external device, such as a streaming media player, to access Netflix on your TV.
Conclusion
If Netflix is not working on your Vizio TV, there are several quick and easy fixes that you can try. Check your internet connection, restart your TV, update your Vizio TV, uninstall and reinstall Netflix, or perform a factory reset on your TV. With some troubleshooting, you can get back to streaming your favorite shows and movies on Netflix in no time.
